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DigRecruiter: Q4 2018
1st January 2019
#Digital
Here at Adaptive Digital we want to share our expertise with the industry. Having been one of the leading names in recruiting in our fields for many years, we know a thing or two about current trends, industry insights and are well connected to get a one-to-one with a friendly face, interviewing them about hot topics in the world of digital marketing. Published quarterly, our newsletter aims to be a forum in which Adaptive’s network of business owners, leaders and professionals can share their expertise to discuss a range of issues and hot topics. Looking for your next career move? Perhaps you didn’t know you were, but you’ve now thought about it. Well, we’ve even included a handy selection of our top jobs in the newsletter – a quick roundup of what we think are some amazing opportunities. Of course, we have more on our website – just head to the jobs page here. So click here to check out the latest edition! We hope you enjoy the articles, interviews and information – and please let us know of any ideas you would like to submit for the next Digital Recruiter edition.
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Google vs Amazon – 4 Differences Search Marketers Need To Know
14th December 2018
#Search
Amazon is closing the gap on Google’s paid ad dominance – what should marketers understand about differences between the two platforms? WPP’s Martin Sorrell famously described Amazon’s rise to prominence in the paid advertising arena as a challenge that keeps him awake at night – and with good reason. With an estimated 40%+ of product searches now beginning on the Amazon platform, the sway the company holds over the ecommerce sector is without parallel, and it’s no wonder that the retail giant has made improving its offering to paid advertisers a top priority in recent years. Helmed by the richest man in modern history, Amazon certainly isn’t short of resources to take the fight to established paid search heavyweight Google and their flagship Ads product. So where is the opportunity for marketers, building strategies to achieve maximum return on brand and client ad investment across an evolving landscape? Amazon vs Google – how do the platforms differ, and how does this impact ROAS? We highlight 4 key differences between the reigning champion and the intimidating challenger… 1. Funnel stage Amazon’s in-built advantage over Google is that users on the ecommerce platform are typically lower in the sales funnel, closer to making a purchase decision and often in buying mode. Google users are more likely to be conducting research or exploring options. This foundational difference is reflected in click-through and conversion rates, with studies such as Marin’s benchmarking report showing a clear lead for Amazon ads in basic metrics. Amazon’s ecommerce infrastructure is also a key balance-tipper – many users browse the platform with billing and shipping details pre-registered, Prime delivery accounts and even 1-click ordering. For advertisers paying premium rates to drive users to product pages, the additional ease of purchase feeds back into delivering maximum ROI. 2. Reviews A complexity of the Amazon platform is the inclusion of user reviews in its core algorithm. Although many new security measures have been introduced to crack down on review manipulation (in the form of discounted products or even paid incentives for users to leave positive product comments), many retailers still exploit the power of a 5-star heavy review page to ‘game’ the system wherever possible. Both an opportunity and an obstacle for marketers, the importance and prominence of the user review feature needs to be factored into any overall Amazon marketing strategy. Just as Google’s algorithm changes have fought to provide users with genuinely helpful content and eliminate out-dated SEO link-building shortcuts, so Amazon will continue to focus on promoting products their user base endorses. 3. Redirection Where Google Ads typically redirect users to other sites, a fundamental platform difference is that Amazon advertising keeps users within the Amazon site. This gives Amazon marketers multiple opportunities to impact buyer behavior, with a range of tools and products available to deploy at different moments (brand ads, sponsored products, display ads, video ads, stores etc.). Amazon’s own suggestion engine also feeds into the mix, with “customers also bought” and “compare with similar items” features offering further product promotion opportunities. Where a Google ad can ultimately end in a terminated session if the user decides not to purchase a product, Amazon retains shoppers within the core platform, where marketers can use a comprehensive strategy to have a second (or even third) shot at securing a sale. 4. Data Although much has been made of the dizzying array of data held by Google on its product users, Amazon’s user information is more uniquely concentrated in the e-commerce field. Via its maps, search, mail and other products, Google may well know more about general human behaviour than any company past or present. Amazon, however, possesses a treasure trove of data exclusive to online shopping. Not only monitoring which products have been viewed and bought, Amazon also knows what has been added to wishlists, which reviews are read, how those reviews impact purchasing decisions… as well as understanding which products are returned, re-purchased or bought as gifts. The sheer volume of pure purchase-related information gives Amazon a current and future advantage to refine its offering to marketers and continue targeting greater ROAS for its growing user base. *** Looking for Paid Search career opportunities? Adaptive Digital recruits across Europe and the USA for digital marketing and ecommerce professionals, filling roles with brands & agencies in more than 20 countries. To view Adaptive Digital’s full range of open jobs, click here.
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Six Game-changing Interview Questions to Ask
7th December 2018
#Social
The questions you ask during interview play a key role in the impression you make on a prospective employer – choose wisely... Even at the most innovative companies, interviews can follow a predictable pattern. When the interviewer is comfortable that they’ve completed their assessment of you, a familiar question rolls around: “Do you have any questions for us?” What you choose to ask can have a greater impact than you might suspect. If you produce the same questions as everyone else (“What do you like most about your job?”, “What does your ideal candidate look like?”), you might learn some valuable information, but you can’t expect to stand out for your innovation or make yourself memorable to the interviewer. If you ask something more thought-provoking, however, you can not only set yourself apart from the competition but take the conversation into unexplored territory which the interviewer has not talked about with other applicants. Your conversation becomes memorable, and you have a chance to score points not available to other candidates by discussing things they don’t discuss. Having a selection of insightful, business-focused questions ready can help you distinguish yourself from the crowd and create a unique exchange with the interviewer. Here are 6 examples and why they work: 1. What short-term opportunities do you see for the team to improve results? Asking this shows that you’re focused on coming into the role to make an impact. You move away from typical interview generalities (candidate experience, desired skills etc.) to focus on tangible results and what actions can be taken to deliver better outcomes. At the end of the day, this is what the interviewer needs most on their team – no amount of experience or ability matters unless it’s applied to make a difference. Making the question about team rather than the individual role can also reassure the interviewer that you understand your function as being part of a wider collaborative effort. 2. What’s the best investment the team has made? This question demonstrates an appreciation of budget and resources, understanding that team results are shaped by the resources at their disposition. Linking work outcomes to the investment and platform provided by the company reveals an ability to think about team performance from a more strategic angle, showing the interviewer that you have the capacity to think beyond the immediate confines of your personal role. It also gives the interviewer an opportunity to talk about positive aspects of the team you’ll be joining - if they are the hiring manager then they may well have been responsible for the investment they choose as their answer. 3. How do you see the team in 3 years’ time? Asking questions with a time horizon creates confidence that you are thinking about your position in the long term, and expect to be part of that team after 3 years. The question implies a level of ambition, probing on opportunities that may be created as the team expands. It also invites the interviewer to talk about their own growth goals, and to share the plans they have for developing the group. You then have the opportunity to ensure that your interview performance and responses synch with these objectives. 4. Are there trends you’re worried you’re not keeping pace with? This shows that you view your role in a commercial context, and don’t expect anything outside your job description to be someone else’s problem. Rather than be a passive member of the team, you are aware of threats and challenges in business and assume shared responsibility for overcoming these together with your manager and colleagues. Raising the issue of trends also takes the conversation into a wider reflection on industry news and developments, where you can have a chance to showcase your expertise and share your opinions of where things are headed. 5. What will be the next big investment the team will make? Probing around future change to the team illustrates a potential to think big as well as small. In addition to joining the team to excel in your assigned function, you’re also interested in the roadmap for the team’s evolution. Are there any big changes coming up? What tools, infrastructure or additional talent would help the team’s performance move to the next level? You demonstrate a collaborative mindset, focus on team success and excitement for the future. 6. What are you most proud of about the team? By inviting the interviewer to talk about what they’re proud of, you switch the conversation onto their own career and contribution, which inevitably generates a positive vibe in the discussion. Putting them and what they’re proud of in the spotlight helps show that you’re aware of your manager’s own career, and creates an opportunity for you to make clear that you will be an asset to their personal development and ambitions – joining the team to give, to support and not simply to follow instructions. *** Ready to explore new digital marketing career opportunities? Adaptive Digital recruits across Europe and the USA for digital marketing and ecommerce professionals, filling roles with brands & agencies in more than 20 countries. To view Adaptive Digital’s full range of open jobs, click here.
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Digital M&A – Deals That Shaped 2018
30th November 2018
#Analytics
This year saw some landmark acquisitions in the digital commerce and communications industry – we review the highlights (so far). With the month of December still left to play out, 2018 has witnessed some big moves in the merger and acquisition arena across the digital marketing and ecommerce sectors. Despite competition for investment dollars from emerging peripheral markets (notably AI and blockchain), e-retail platforms, digital marketing services and payment solutions all attracted major attention from both trade and strategic buyers. With 7 acquisitions at $1bn+ closed in H1 2018 alone, several of the alliances struck throughout the year are set to alter the commercial landscape for some time to come. Here’s our pick of the standout deals of the year so far: Walmart buys Flipkart US retail giant Walmart splashed out $16bn to acquire a 77 percent stake in Flipkart, India’s largest online retailer. Seen by analysts as a strategic move to keep pace with other e-retail heavyweights (chiefly Amazon, who moved onto Walmart’s home turf of in-store grocery shopping with their purchase of Whole Foods), the deal included $2bn of new equity funding for growth and left the door open for Flipkart to go public at a later date. Adobe buys Marketo After being delisted from the NASDAQ in 2016 by Vista Equity Partners for $1.8bn, Marketo found a new home for a hefty $4.75bn as Adobe looked to fortify their digital marketing offering (Experience Cloud) to keep pace with competitors Salesforce, HubSpot, Oracle and SAP. Beginning life as recently as 2006, Marketo added marketing automation to the Adobe product suite as part of a rapidly-expanding digital experience portfolio. Twilio buys SendGrid Variously described as an ‘engagement’ or ‘communications’ platform, Twilio offered developer-focused capabilities in channels covering voice, video, chat, SMS, social media and connected devices – with the addition of email marketing specialist SendGrid for $2bn in stock, a key gap was plugged (albeit for a price that stunned many onlookers). With the acquisition slated to close in the first half of 2019, combined revenues could be north of $700m by that point. Silver Lake buys Zoopla Carrying property listings for nearly 15,000 estate agency branches, Zoopla has been a dominant force in the UK residential property market and the ‘PropTech’ sector. US PE heavyweight Silver Lake, impressed by the growth of the online platform and its 50 million monthly visits, forked out £2.2bn for the ZPG group of companies – a nice deal for founder Alex Chesterman, who was also behind the LoveFilm movie subscription service acquired by Amazon. WPP & Dentsu splurge Leading marketing conglomerates WPP and Dentsu Aegis both added to their sprawling portfolios throughout the year. While no single deal made the big news, the two giants got their checkbooks out on a number of occasions. WPP added Hirshron-Zukerman Design Group, Gorilla Group, 2Sale and Emark, creating additional capabilities in fields covering design, marketing technology, Amazon retail services and more, before announcing the merger of JWT and Wunderman to create a new advertising superpower. Dentsu hoovered up Whitespace, Amicus Digital and Global Mind, diversifying service offering whilst also adding headcount in Scotland, Australia and Argentina. PayPal buys iZettle In May payment superpower PayPal spent $2.2bn to purchase Swedish fintech firm iZettle, adding point-of-sale hardware to its suite of commerce solutions. Timing was tight on the deal, as iZettle had filed for IPO only days before PayPal announced the news. Targeting the small business sector, iZettle uses a mobile-based card reader to allow digital payments, similar to rival Square. The purchase is part of a series of diversification moves by PayPal, who also own P2P payment platform Venmo and business loan provider Swift Financial. Adobe buys Magento The only acquiror to appear twice on our list, Adobe showed their ambition with a double-headline year, not only buying Marketo but also scooping up e-commerce platform provider Magento from European PE firm Permira for $2.68bn, a revenue multiple of over 11x. Once again up against Salesforce and Oracle (among others), Adobe saw Magento as a key gap in its ability to provide e-retailers with a comprehensive infrastructure and marketing solution, adding the capability to build, run and market web stores through a single platform provider. *** Adaptive Digital recruits across Europe and the USA for digital marketing and ecommerce professionals, filling roles with brands & agencies in more than 20 countries. To view Adaptive Digital’s full range of open jobs, click here.
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