VIP Account Management Team Lead

You will be responsible for:

·         Implementing tools and processes to ensure Account Managers are result and statistic driven

·         Monitoring and analysis of data to ensure high team performance

·         Responsible for effective forecasting and budgeting requirements

·         Implementing strategy for events to ensure execution with an exceptional high quality

·         Monitor competitor and industry trends across all relevant product types; casino and sports to serve as subject matter experts on customer retention within the organisation

·         Follow up on customer service support escalations

·         Regular 121’s and performance reviews with team members

·         Use data and reports to analyse customer’s activity within the team

·         Manage a small key customer portfolio

·         Ensuring team performance in reviewing source of wealth, source of funds, affordability and responsible gambling considerations

You will have:

·         Experience of working as an Account Manager

·         Exceptional Sportsbook and Casino knowledge  

·         Experience working within markets other than UK 

·         Proven experience of data segmentation, analysis and mining

·         Experience of mentoring and coaching others

·         Proven experience of implementing vision and strategy into a team