You will be responsible for:

· Implementing tools and processes to ensure Account Managers are result and statistic driven

· Monitoring and analysis of data to ensure high team performance

· Responsible for effective forecasting and budgeting requirements

· Implementing strategy for events to ensure execution with an exceptional high quality

· Monitor competitor and industry trends across all relevant product types; casino and sports to serve as subject matter experts on customer retention within the organisation

· Follow up on customer service support escalations

· Regular 121’s and performance reviews with team members

· Use data and reports to analyse customer’s activity within the team

· Manage a small key customer portfolio

· Ensuring team performance in reviewing source of wealth, source of funds, affordability and responsible gambling considerations

You will have:

· Experience of working as an Account Manager

· Exceptional Sportsbook and Casino knowledge

· Experience working within markets other than UK

· Proven experience of data segmentation, analysis and mining

· Experience of mentoring and coaching others

· Proven experience of implementing vision and strategy into a team