Strategic Account Manager

Salary/Rate:Up to £50,000 base salary, plus bonus and benefits
Job type:Perm
Country:United Kingdom
Business Sectors:eCommerce
Job ref:24962
Post Date:15. 02. 2024

About the Role

Strategic Account Manager

London/ Hybrid 

We are currently seeking an Strategic Account Manager to join one of the rapidly expanding firms in retention marketing. You'll spearhead relationships and strategies for a select group of top-tier clients. Your responsibilities include leading email and retention strategies while overseeing their execution with our creative and implementation team.

This dynamic role demands a blend of strategic thinking, project management prowess, excellent communication, and interpersonal skills to consistently deliver outstanding results to our clients. 

Main Responsibilities:

  • Managing a select group of 4-5 key accounts within the agency.

  • Leading strategy and communication to clients to ensure we are delivering excellent service and performance.  

  • Project manage the delivery and execution of our service with the creative and implementation team.

  • Reporting to clients on performance and strategy, both in person and remotely

  • Dedicated learning and development within Email, Retention and e-commerce to keep up with trends and share insights with the wider delivery team. 

  • Attend and host workshops on technical and soft skills to develop the skill set of a Retention Marketing Manager.

  • Regular data analysis and performance reviews within third-party software (Klaviyo, Google Analytics, Google Sheets, Triple Whale). 

  • Opportunity to grow into a wider strategic resource for the rest of the agency, auditing accounts and supporting audits within the sales process.


Key Skillsets:

  • 2+ Years Klaviyo Experience (Strongly Preferred)

  • Direct to Consumer brand OR E-commerce agency experience (Strongly Preferred) 

  • Passionate and dedicated to learning in and around Email Marketing, Retention and E-commerce - ESSENTIAL 

  • Numerical and Analytical Skills for data and performance 

  • Great communication and relationship-building skills for working with clients 


  • Base + Commissions based on client retention

  • Company Apple Mac Laptop and relevant software

  • Access to all agency training and industry resources

  • Individual Training and development budget

  • Entering a role with High growth potential 

  • Opportunity to work with some of the US & UK’s fastest growing and most exciting e-commerce brands.


If this role aligns with your career aspirations, seize the opportunity and apply today! No CV? No problem – utilize your LinkedIn or XING profile.

If you know someone who would excel in this position, encourage them to apply. Take advantage of our referral program, where you receive €500 / £425 / $530 / SGD730 for a successful referral, and we make an equal charitable donation.

For any questions or further information, please contact Alisa Liddell: