Strategic Account Manager

Strategic Account Manager

London/ Hybrid 

We are currently seeking an Strategic Account Manager to join one of the rapidly expanding firms in retention marketing. You'll spearhead relationships and strategies for a select group of top-tier clients. Your responsibilities include leading email and retention strategies while overseeing their execution with our creative and implementation team.

This dynamic role demands a blend of strategic thinking, project management prowess, excellent communication, and interpersonal skills to consistently deliver outstanding results to our clients. 

Main Responsibilities:

• Managing a select group of 4-5 key accounts within the agency.

• Leading strategy and communication to clients to ensure we are delivering excellent service and performance.  

• Project manage the delivery and execution of our service with the creative and implementation team.

• Reporting to clients on performance and strategy, both in person and remotely

• Dedicated learning and development within Email, Retention and e-commerce to keep up with trends and share insights with the wider delivery team. 

• Attend and host workshops on technical and soft skills to develop the skill set of a Retention Marketing Manager.

• Regular data analysis and performance reviews within third-party software (Klaviyo, Google Analytics, Google Sheets, Triple Whale). 

• Opportunity to grow into a wider strategic resource for the rest of the agency, auditing accounts and supporting audits within the sales process.

 

Key Skillsets:

• 2+ Years Klaviyo Experience (Strongly Preferred)

• Direct to Consumer brand OR E-commerce agency experience (Strongly Preferred) 

• Passionate and dedicated to learning in and around Email Marketing, Retention and E-commerce - ESSENTIAL 

• Numerical and Analytical Skills for data and performance 

• Great communication and relationship-building skills for working with clients 

Benefits:

• Base + Commissions based on client retention

• Company Apple Mac Laptop and relevant software

• Access to all agency training and industry resources

• Individual Training and development budget

• Entering a role with High growth potential 

• Opportunity to work with some of the US & UK’s fastest growing and most exciting e-commerce brands.

 

If this role aligns with your career aspirations, seize the opportunity and apply today! No CV? No problem – utilize your LinkedIn or XING profile.

If you know someone who would excel in this position, encourage them to apply. Take advantage of our referral program, where you receive €500 / £425 / $530 / SGD730 for a successful referral, and we make an equal charitable donation.

For any questions or further information, please contact Alisa Liddell:
alisa.liddell@adaptive-digital.com
DE Tel:  +49 30 16638376
UK Tel:  +44 20 34733808

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