CRM Analyst

Adaptive Digital is a leading agency focusing on recruitment solutions in the fields of digital marketing and digital analytics. With offices in London, New York, San Diego and Berlin, we are located at the global digital hotspots and support hidden champions, medium-sized enterprises, big corporates and digital agencies to fill key vacancies within their organization. Our specialty expertise encompasses positions in performance marketing, media, and eCommerce.

Our client is a global market leader in the field of e-commerce / Tech with a very large customer base across Europe and Asia. In order to bring the company to the next level, we are currently looking for a:

CRM Analyst

The offer includes:

  • Opportunity to shape the marketing strategy of an innovative and disruptive e-commerce tech enterprise
  • Professional work environment and cooperation with a strong global team of experts (across 12 APAC countries)
  • Flexible and agile company with a flat hierarchy
  • Safety of a large company: pension scheme and stability


Your responsibilities include:

  • Carry out CRM analysis in order to assist the campaign team with customer segmentation, campaign strategies, reporting activities etc.
  • Develop the CRM analysis models with SQL, Tableau and Excel to make data driven recommendations
  • Create dashboards (Tableau) to help optimize the campaign process
  • Analyse automated communication channels across user journeys
  • Use customer support data to provide insights into performance, trends and benchmarks

Your profile includes:

  • You have at least 2 years of work experience in CRM with analytical focus or as a Data Analyst
  • You know SQL very well
  • You have strong analytical background and are confident in evaluating data.
  • You have experience in B2C CRM within an e-commerce business model
  • You worked with Tableau, PowerBI or similar
  • You have excellent written and spoken English skills

For further information please contact us and send your application to:

Marek Wierzbicki

Director Digital Recruitment

Adaptive Business Group


E-Mail: marek

Tel.: +49 (0) 174 657 6205